Refund policy
Return & Refund Policy
Thank you for your purchase.
Due to the nature of our products, all items sold on NeuroKids are digital downloads and delivered instantly after purchase.
Because of this, all sales are final, and we do not offer returns, exchanges, or refunds once the product has been accessed or downloaded.
Digital Product Access
When you complete your purchase, you will receive immediate access to your digital product.
Since the content is accessible right away, it is considered used upon delivery, and therefore not eligible for return.
Refunds
We do not offer refunds for digital products, including but not limited to:
-
Change of mind
-
Accidental purchases
-
Lack of use or results
-
Failure to download after purchase
Exceptions
We understand that exceptional situations can occur.
Refunds may be considered only in rare cases, such as:
-
You were charged multiple times for the same order
-
You did not receive access to the product
-
A technical issue prevents access and cannot be resolved
If you believe your case qualifies, please contact us at:
Include your order number and a detailed explanation of the issue.
Support
If you experience any issues accessing your files, we are here to help.
Please contact us at:
We will do our best to resolve the issue as quickly as possible.
Policy Agreement
By purchasing from our store, you acknowledge and agree to this Return & Refund Policy.